Gamestop Complaint - Horrible Customer Service
AMARILLO, TEXAS -- Shadow the Hedgehog was released in 2005 and I am a huge Sonic the Hedgehog fan so I pre-ordered the game as soon as I heard that it was being released. A few weeks after the pre-order was placed, I was emailed a notification that Shadow the Hedgehog would be shipping with a free beanie for anyone who made the pre-order.
I was excited about this and couldn't wait to pick up my free beanie. I went into the store where I made the pre-order and asked if the Shadow Beanies were in the store yet. The clerk told me no and to check back in a week or so. I let 2 weeks pass me by and I visited the store again in hopes that I would finally receive it. This time a different clerk was working and he told me that the game would ship with it, so I could pick it up in a week when the game was released.
So I left and I came back on the day that the game was in stock. I paid the pre-order off and picked up my game which lacked the beanie. I asked the manager there why I didn't have the beanie. He said that the shipment was going to come in late and I could come back in a week or so to get it. By now, I was fed up with waiting for it and left the store unsatisfied. I called a week later to see if the beanie was in and a different clerk informed me that the shipment of beanies had been sitting in the store for so long that some employees finally took some home and the rest of them were thrown in the trash.
I was very upset and spoke to a manager who could only apologize and said he didn't know why I never received my beanie and assured me that this wouldn't happen again. Well guess what? It did happen again with the very next Sonic the Hedgehog game that was released.
Sonic Riders was released shortly after Shadow the Hedgehog and was supposed to come with a free t-shirt, I never received the shirt when I picked my copy of the game up. I was told again by a different clerk that the shirts would be coming in soon. I called every week after that for three weeks in a row until I finally gave up. I have never pre-ordered a game from Gamestop after this happened.
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