AAA Winston Salem NC Complaint - Auto Repair... Horrible
WINSTON SALEM, NORTH CAROLINA -- I went back to AAA because the previous auto repair, actually I remembered later it was just an oil change and check up. So when we took my daughter's car for repair not long ago, it took a day to diagnose, even though the diagnosis was a non-educated guess. The radiator was leaking but they could not be sure that the the damage was contained to that. We were at their mercy as she could not drive the car all over in that condition. The price was ridiculous....way over the average cost, once again...our hands were tied. The car was there for 3 days. First day my daughter called and they said it was being finished up and would be done in a half hour. When we arrived we were told the wrong part came in. Obviously a lie. The next day it was there all day and again my daughter called and they said they were working on it then, would be done end of day....well....once again, the thermostat came in and it was wrong part. FURIOUS DOESN'T even begin to describe the incompetence of the entire repair department. We ended up getting the car back with the radiator replaced only, which by the way had originally came in broken and they had to order another one. I SAY RADIATOR ONLY because she got it back without a thermostat...A HALF ASS JOB TO SAY THE LEAST.
WE..... MY DAUGHTER AND I WILL NEVER GO THERE AGAIN.. IT IS extremely troubling, as AAA is a world wide enterprise and members should feel confident that they if no one else will DO AN HONEST AND THOROUGH JOB, NO MATTER WHAT. I am researching other companies to join for road service.....AAA is a dump and the service department we dealt with were at best A BUNCH OF COMBINED LIARS. THEY CAUSE GREAT inconvenience to my daughter and to myself. My daughter left her job early after being told the car was ready and I after having surgery made a needless trip to drive her there only to be told it wasn't ready.
By the way they had all the phone numbers necessary to contact and let us know and it wasn't done.....shame on AAA.