Home Depot Complaint - Warranty and Expectation
WINCHESTER, VIRGINIA -- Bought a special order pine prehung stain grade door from Home Depot 5/2002. Installed it on November 2002. Noticed a crack that can be seen through on the door 1/2004. Called Home Depot, they said to bring it in and the warranty will cover it. I had to bring in the invoice, which I did. Talked with the salespeople a sales area, and they thought it was strange that the door cracked but thought nothing since I was applying for replacement. 6 weeks afterwards, after multiple calls, I finally talked with Masonite rep (when calls to Linda at Winchester, VA Home Depot got no where she gave me the Masonite people) who states that the warranty was only for 12 months and that it has expired. They can't do anything about it. He (Randy Lawerence) stated that he had told Linda this last week. I call Home Depot back and talked with Linda and then the assistant manager Henry who both say that since the warranty has expired that there is nothing to do. Henry says that it is like buying a car, and when warranty expires thats it. But, I said at least I know what warranty I have when I bought a car. There is no warranty information on anything on the receipt when I bought it. I have the original receipt still. Later after calling the national home depot customer rep Rosa she had the store manager, Otto, call. He basically said that I did not follow the recommendations on the door. That I caused the crack on the door (which his salepeople say should not occur even though it was a door for the bathroom) and that he stands by the 12 month guarantee only. What a nice thing to know when you buy a door from Home Depot, even if it is special order. It is you fault for installing it yourself (great DIY stores). I will stand by my door for 12 months, then too bad.