Thrifty Car Rental - Florence (Firenze) Center, Italy Complaint - Overcharges And Bad Customer Service
FLORENCE, ITALY -- When I picked up the car I was charged for a more expansive car but given a cheaper car. When I asked the sales person, she said that the care she gave me was better and did not adjust the bill. I returned the car 2 days later as per contract; she just asked me to park it and left without giving me a chance to dispute the issue. When I disputed with Thrifty, they provided me with a different bill that I have never seeing but with adjusted rates to match the initial quote and charges for an extra day. The response was that I returned the car late and was charged for one more day.
Please stay away from Thrifty or at least make sure to get a signed receipt from then when you return the car.