Comcast Corporation Complaint - won't even let me cancel service!
CANTON, MICHIGAN -- I started receiving cable service in November 2003. The service was okay for a month. Then in December I was unable to use the OnDemand service and the schedule listings did not work. I called customer service in Mid December. The flippant girl that took my call (after I was bounced around from electronic menu to person to person)told me to manually disconnect the cable and reconnect it. She told me that the problem would "work itself out."
As if that worked. Then I called again the next day. This time the snotty girl (a different one) told me that a contractor needed to visit my house. He came promptly the next day. While he was polite enough, he seemed only to want to replace the cable box. Nothing changed. No OnDemand, no tv listings. He said they would start working within an hour (after he left of course) after the box downloaded content.
After this did not work, I called customer care (still an ironic name as ever) and the pleasant woman that answered the phone tried to make me let another contractor into my house. I said no. I said I only wanted to cancel the service. Entirely. She said okay but she would have to transfer me. She transferred me directly to a dial tone.
So I called the next day. This time I asked for a supervisor straight away. I was told that I could not speak to a supervisor (!) and that I needed to "check my attitude." I hung up.
I called again and I politely asked once more to disconnect my service. I was transferred to "the disconnect department." At the disconnect department I was told that someone would call me the next day so that I could cancel my service.
It is two months later. I'm still paying for the non functional service that I still have.