Pep Boys Compliment - A Manager With A Heart!
MIAMI, FLORIDA -- After a stressful day being stranded far from home with 2 tired, fussy toddlers and dealing with AAA from 4pm until 8:30 pm...Pep Boys was the perfect end to the grueling day!
Being on a tight budget AND having some time constraints, I tried finding a shop that was open late and had my tires in stock and at the right price....luckily, I called my nearest Pep Boys on SW 8th St. and the manager was very understanding of my urgency and had me come in.....
Despite AAA taking so long and bringing me and my vehicle late (10 min. before closing), the efficient Pep Boys manager took me in and had my 2 tires replaced. Edwin Rolon the manager was very informative and I do not feel taken advantage of at all..being a woman. He did not try to sell me more than I needed and coordinated my repair quickly and efficiently....
The mechanic Ervin was very graceful and understanding and stayed late to help and I am very appreciative about that! When you are a busy mom of 2 toddlers, time and efficiency outweigh many other factors! I was able to get home by 10:00 pm in time to put my kids to bed. Thank you Pep Boys for taking care of my emergency when other shops wouldn't! I hope they didn't get into any trouble for over-time!
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