Hilton Hotels Complaint - Blood Stain On My Sheets
SCHAUMBURG, ILLINOIS -- On Valentine's day my husband and I went out with 16 of our friends in Schaumburg. We all stayed at The Hilton Homewood in Suites. The next morning when I was getting ready to leave I noticed there was a blood stain on the sheets that was not from us. I didn't want to say anything in front of all our friends and be made fun of so I waited till I got home and called the hotel. The managed got a attitude with me and told me I should have said something sooner. I got an attitude back of course and she told me she would have offered me a free night stay but since I had an attitude she wasn't going to give me anything. I told her I didn't want it anyway because I would never stay in that hotel ever again. Then I asked for the corporate number and she told me to find it my self and hung up on me. I called corporate multiple times and they filed a complaint and told me they had 72hrs to reply. I called back to see if they responded and the told me they responded and said the offered me a free night stay and I declined so what else was I looking for.
I said how about an apology and maybe tell me why the sheets were not changed. And not that I would have took it anyway but I was told since I had an attitude I wasn't getting anything.
So think again before staying there because obviously they do not change the sheets. And they have poor management .