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JourneyEd Complaint - JourneyEd Is The Absolute Worst!
Complaint
DALLAS, TEXAS -- I would NEVER suggest buying from JourneyEd! On a scale of 1-10, their customer service ranks a big fat ZERO!
I tried to order the Adobe Creative Suite thru a link on my school login page and was taken to the JourneyEd site. I placed my order. No problem. I got my confirmation from JourneyEd and thought that everything was fine. No problem. One week passed, two weeks passed, and I sent TWO inquiries to them asking about my order. Finally (almost 4 weeks later) I had to call them after getting two confusing emails, one behind the other on the same day. One of them was another order confirmation, the other was saying that my order was cancelled.
I am LIVID! I was expecting this order to arrive weeks ago because I was working from a trial version of Illustrator for a class. Now THIS. When I spoke to the customer service representative today, I was told that my order was, indeed, cancelled... something about not being on an "approved" list.
Ya think that could have been relayed to me somehow? Considering that I reached them THRU my school website after logging in, you would think that would be a given. Even so, a little courtesy to explain what happened would have been nice.
This is the second order that I've placed with Journey Ed, and GUESS WHAT... also the second time I've had a problem with them (though it was for a different reason last time--the item was no longer stocked and I got no feedback from them until I sent two inquiries. Finally they responded that I could cancel my order because the book I wanted was no longer sold, which I did, so 2 and a half months later, I got a cancellation email from them.
The pricing at JourneyEd doesn't begin to compensate for the overall disregard for their customers. I will NEVER place another order with them.
I tried to order the Adobe Creative Suite thru a link on my school login page and was taken to the JourneyEd site. I placed my order. No problem. I got my confirmation from JourneyEd and thought that everything was fine. No problem. One week passed, two weeks passed, and I sent TWO inquiries to them asking about my order. Finally (almost 4 weeks later) I had to call them after getting two confusing emails, one behind the other on the same day. One of them was another order confirmation, the other was saying that my order was cancelled.
I am LIVID! I was expecting this order to arrive weeks ago because I was working from a trial version of Illustrator for a class. Now THIS. When I spoke to the customer service representative today, I was told that my order was, indeed, cancelled... something about not being on an "approved" list.
Ya think that could have been relayed to me somehow? Considering that I reached them THRU my school website after logging in, you would think that would be a given. Even so, a little courtesy to explain what happened would have been nice.
This is the second order that I've placed with Journey Ed, and GUESS WHAT... also the second time I've had a problem with them (though it was for a different reason last time--the item was no longer stocked and I got no feedback from them until I sent two inquiries. Finally they responded that I could cancel my order because the book I wanted was no longer sold, which I did, so 2 and a half months later, I got a cancellation email from them.
The pricing at JourneyEd doesn't begin to compensate for the overall disregard for their customers. I will NEVER place another order with them.
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