RED JACKET, WEST VIRGINIA -- in oct of 2002 i purchased a dell 8200 laptop with prefered service. from the moment it arrived this computer had a problem where when picked up the floppy fell out,then many weeks of putting in crucial school testing reports , i am the math director of the main hs in del barton wv, all data was lost when turned on one day. yep aall three weeks work gone.i have a record of over 30 calls , oh yes the prefered customer package i purchased , well as a prefered customer you are only kept on hold to talk to a human for about 2 to 3 hrs. well they finally sent a repair man by after numerous patches that did nothing, and he after an hr said that it was not worth repairing. so it was sent back , we thought that they were going to either fix or replace it , but after a mo of no emails or other contact from them we called and informed them that we had purchased another comoputerand that we wanted a refund. well we were promised that there would be a check sent for part of the money from dell, the 1000 down payment , and the 1700 plus balance from dell financial, which is not a part of dell we found out , with no mention of the interest that was paid in at a rate that is almost 25 %. well after another mo we called and were told oops we made a mistake on the amount of money that was to be refunded and thats why it didnt go out , but we are sending the correct amount now. a month later we called again and this time another lie, they said that beings the computer was over a ye old they were just going to give us a credit to get another dell .we in formed them that the computer was only 2 months old when the complaimnts to them from us started and only 7 months old when it was shipped back. well this call took us over 3 hours because we could not understand the person on the phone and we asked where this person was talking from and she said india. well thats who you get now , they have outsourced all there business to india and it is very hard to understand why they think that a person that takes 3 hrs to talk to in india could be done in 15 mins by an american. any way after all these many months and hrs on the phone we still have not gotten a refund. whats really a laugh is that my husband has an old 486 computer made by ibm that worked 10 times faster and never loses data , then this 2700 dollar dell . im writtin here because i cannot get a reply from dell by email. heres something to try , call dell at 1800 www dell and push the sales dept on the phone menu, you have a human on in 3 rings. now call the no. and push the support on the menu, you will be on the line for over 2 hrs before a human comes on. signed disgusted with dell and their lemons and support!!!