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Ivorywhite Complaint - Return Trial Scam - Ivorywhite Tooth Whitener

Review by Linda5689 on 2009-02-18
POUGHKEEPSIE, NEW YORK -- I recently ordered Ivorywhite online and it was advertised as a trial package that was free and that you need only to pay the shipping charge of $1.25. Of course they include in this package another box which is not free, but is $78.41. I was only interested in the trial so I sent the product back. I tried calling the number on the front of the box for two days with no answer. The directions were to call first before sending the product back. When I called about being reimbursed for charge on my credit card, I was informed that they did receive the product back, but that I can not be refunded because I didn't follow the shipping instructions exactly. I was very unhappy with the customer service also because they kept insisting that no refund would be made and that they would be happy to ship the product back to me.

What a scam! I will be sure to let everyone on my E mail list know about this company.
Comments:1 Replies - Latest reply on 2009-02-18
Posted by Soaring Consumer on 2009-02-18:
Dispute the charge with your credit card company.

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