VIP Parts Tires and Service Complaint - VIP Rip Off - State of Maine Inspection Station

Review by What happened to honesty? on 2009-02-18
PORTLAND, MAINE -- I have been told repeatedly how people had been "upsold" into needless repairs and ripped off by VIP but I had always had good luck until today. I took my car to be inspected and was told that it passed except it needed windshield wipers. This would normally be good news except I had just bought the wipers that were on it. Service Manager showed me where they had some play in them from left to right. The new ones that they put on do the exact same thing. Justin comment about my concern, "Do I think that I would lie to you just to get $5?" Yes, I do, but in this case it was actually $15.

Avoid this place at all cost.
Company Response on 06/10/2009:
My name is John Quirk owner of VIP. Our goal is to partner with you and helping you save money on auto repair and maintanence. Integrity is our most important promise to each and every customer. If your wipers have play I will replace them for free with any model we stock to slove the problem.
Please call me at 207-784-5423 ext.232. Your complete satisfaction is my resposability and I want to help you. Please call me. Thank you John

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