Norm Reeves Honda Complaint - Poor Customer Service
HUNTINGTON BEACH, CALIFORNIA -- Norm Reeves of Huntington Beach, CA Did Me Wrong
My wife and I bought a brand new 2000 Honda Odyssey from Norm Reeves Honda of Huntington Beach, CA. One day we received a letter from Honda explaining that the transmission was defective and that the transmission warranty would be extended to 100,000 miles and 7 years. Great! Sure enough, this year, 2004, the transmission started acting up. I called Norm Reeves, my dealer, and was informed that not only would they not look at it on a Saturday they would not repair it on a Saturday. Furthermore, Norm Reeves Honda would require 4 days, or more, to repair it. Well, surely they would supply me with a loaner until the repairs had been completed, since it was they who had sold me the defective van. I talked to everyone that I could; no one would help me. I would have to rent a car for the full time the Odyssey was in the shop. No guarantees how long that would be. I then started sending emails to Norm Reeves (email@example.com) , 20 in all, asking for someone to contact me. I did not get one response. That is why I find myself here to tell anyone who would listen.
DONíT BUY CARS FROM HONDA AND ESPECIALLY NOT FROM NORM REEVES HONDA OF HUNTINGTON BEACH, CA.
Next time it'll be a Toyota.