Citizens Bank (Parent Company is RBS) Complaint - Citizens Bank Steals From Customer Accounts
I would like to bring to your attention a situation I have been fighting for going on 9 years. CITIZENS BANK has stolen well over $700.00 from my account over a seven year period. I tried unsuccessfully for 7 years to get them to stop stealing the money from my account every month. Finally in 2007 I was able to get them to stop stealing the money, but they have yet to return the unlawfuly taken funds to my account. It started in 2000 when I became disabled and needed a bank close by. I brought my lump sum check and opened an account with Citizens Bank. I was told at that time that as soon as my checks (SSDI) started being direct deposit (which after all the paperwork usually didn't take more then 3 months) the monthly fee would stop. It did not. No matter how many times I called or went to the bank. It didn't even matter which branch because I went to many. The fees did not stop until 2007. Then it took until just recently for anyone to even answer my many letters and emails regarding the stolen funds. They eventually returned a total of $120.00 to my account (according to them "in the name of good customer service") A far cry from the $700.00 they stole from my account. The $700.00 doesn't even include the funds that were taken for overdraft fees when they stole the money and put my account into a negative balance.
I was simply asking for the $700.00 they stole in the name of monthly fees. I am not the only customer they have stolen from. Not long ago there was an article on AOL. You should also check out the following: (Search Citizens Bank)
That’s only three sites. There are many more.
With all the crap in the news about banks these days, I'd really like to see something done about this.