Dell Computer Corporation Complaint - Do Not Buy A Dell - Studio 1537
COLORADO -- DO NOT BUY A DELL COMPUTER AND SAVE YOURSELF A LOT OF GRIEF AND AGGRAVATION - is my advice, especially a Dell with Windows Vista Home Premium. I did – a Studio 1737 – looks nice, but boy am I sorry. Right out of the box it would not boot up and stay up. It would go through crash after crash with “blue screen - stop error messages”, sometimes staying up longer than other times with no consistency and changing error messages. The same day it was out of the box I was three hours re-imaging the system through Dell Technical Support – trying very hard to understand everything they were saying from some distant land - exactly what you want to be doing with a brand new computer. Ok, it works a little bit after the re-image, but is still pretty unstable. I work with it for a month. It gets worse and worse. It will not stay up – crashing constantly – the blue screen stop error message code numbers are constantly changing – no rhyme or reason – too many to look up. So, I am done with it – had enough – I call Dell and tell them I want to return it – yes it had been over 21 days since the invoice date – its policy not law -, and I had been trying in good faith to make it work – and a couple of times thought it might. They are an emphatic no – spent three to four hours on one single call – switched from person to person easily more than eight times and finally left hanging on the call for over an hour and a half with no response before I finally hung up. They will not take it back. If this is your concept of good service – buy a Dell.
There is more – I took it to Best Buy – the Geek Squad – paid $200 to have the hardware diagnosed and software reloaded – they say they are done – no hardware problem found – they found that Dell loaded 32 bit software in the 64 bit system – they loaded new software – I go to get it – they bring it out start if up on the counter – it crashes-Dell sends me “correct software” the Geeks are loading now – good luck…. CASE 630336861
Best Buy still has it - got fed up - bought a MAC and boy does it work good - smooth as silk - I have gone to the light and it is good....