CHICAGO -- I recently was thinking of renewing my membership at your Lincoln Park location on Clyborn in Chicago, IL. However, my thoughts were instantly changed by the Customer Service, or should I say lack there of.
I had heard that CostCo offered great pricing on Birthday cakes, so I decided to call and place an order. After calling and trying to explain what I needed to the only CostCo representative who answered, I was quickly cut off before finishing my wants and needs to your representative saying " I don't handle this, let me transfer you." I felt completely un acknowledged. Then, after being instantly transferred, all I got was ring tone after ring tone. Imagine my frustration.
I then phoned back and explained to the young lady on the line in the Food Court that I needed assistance and that the extension she transferred me had no employees on the other end. She then transferred me to the photo department who then said they could not help me. By this time I was so appalled by your Customer Service, that I knew I would not renew my membership thru Cost Co.
Trying to keep my word to a friend to help order her a cake, I then phoned one more time to your Administration who seemed to be of cooperation. The woman kindly took my order and said that she would put it in thru bakery. To be assured that my cake order would be ready, I phoned back today, 02/19/2009 and phoned Administration, knowing I would get an actual representative and not ring tone after ring tone, and the woman who answered was so extremely rude right away. From the way she answered her phone representing CostCo, to her loud sigh when I asked her to help me, to her slamming the phone and putting me on instant hold when I asked her to reach a bakery attendant for me.
I am completely unsatisfied with CostCo Lincoln Park Customer Service. I feel as though CostCo could hire more adequate employees willing to offer their customer service skills.