American Express Complaint - American Express Doesn't Stand For My America
PHOENIX, ARIZONA -- I have been a loyal customer for 15 years with AMEX. Over the years they greatly increased my credit limit without me even requesting it. I pay my entire balance every month on time regardless of it being $5 or $15,000. Then all of a sudden my credit limit was drastically decreased without warning. When I made an inquiry they said they had the right to do whatever they chose. I have an excellent credit rating so I was totally confused. Then after three more months of me using the card and paying in full on time they discontinued my card! When I called to inquire about this and my vast amount of accrued rewards points they again said they can do what they want and my rewards points balanced was "flipped" which meant cancelled. So they not only cancelled a loyal client with excellent credit but they stole my rewards points. After many many hours on hold and days tracking down someone to help me I am forced to accept this situation!
How can they get away with this behavior and be so unrelenting and rude in the process. I also have grave reservations about their economic control...how can we living in a democracy be told by COSTCO that the only card they will accept is AMEX. We as citizens have been asleep too long and have let Big Business control the reigns. It does not bode well for our economic recovery.
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