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PODS - Portable On Demand Storage Complaint - Consumers Beware if Damage Occurs - Moving Services Company
Moving Services Company - Complaint
LITTLETON, COLORADO -- I used three 16 foot PODS to move from NY to CO. The people in customer service were nice on the phone, accommodating with changes and seemed like a dream come true for my moving experience. I spaced my POD units out over a a few days for packing. The delivery to my new home would be within a few weeks.
When the PODS arrived to my new home the first two were fine. There were no problems with my items. The last POD (which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.
There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the POD there was only one bolt holding the roof down. I took pictures of the water damage and mold on my belongings, the water stains and mold on the inside of the POD and pictures of the damaged roof.
I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.
After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered -how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the POD at all.
So, the water damage was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move.
When the PODS arrived to my new home the first two were fine. There were no problems with my items. The last POD (which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.
There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the POD there was only one bolt holding the roof down. I took pictures of the water damage and mold on my belongings, the water stains and mold on the inside of the POD and pictures of the damaged roof.
I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.
After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered -how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the POD at all.
So, the water damage was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move.
Company Response:
March 2, 2009 Via Internet www.my3cents.com RE: (100875821) Complaint # 49635 On 1/19/09, ****** contacted PODS, Inc. to file a claim for content damage due to water intrusion and the claim was processed. On 2/20/09, ******* was presented an initial offer in the amount of $1,000.00 as a no fault/goodwill gesture with which she declined. This matter remains open under re-investigation as per ******* request until such time as an agreed upon resolution is determined. PODS Enterprises Inc. prides itself of its quality customer service and I regret that ******* experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. Please do not hesitate to contact me directly at (727) 538-6332 with any questions or concerns. Sincerely, Arlene Vogt Incident Resolution Administrator
Comments:
Posted by Sparticus on 2009-02-19:
Thanks for this review. My wife and I almost used PODS last summer when we moved. Good to know they don't stand behind their product... won't be using them in the future.
Posted by BokiBean on 2009-02-19:
Shame on Pods. Seriously.
Posted by Soaring Consumer on 2009-02-19:
Shame on PODS indeed.
File a claim in Large Claims court.
File a claim in Large Claims court.
Posted by KCRovert on 2009-02-19:
It's too bad PODS wont make it right for you. We have used PODS a couple of times without a problem. Of course, we didn't have any damage so we didn't have to deal with them post-use.
Posted by arcamean on 2009-02-20:
Im tempted to use pods and see if they uphold their promise myself. Thanks to your warning though, ill make sure to risk nothing I can't live without. Its such a shame though, they are almost more expensive to move from washington to arionza than if I got a uhaul... I know the idea is no hassle, but this certainly sounds like a hassle to me.
Posted by JoshB on 2009-05-24:
We used Door To Door Storage and were quite happy with our experience, although we didn't have any problems to deal with like you did. In case you need an alternative next time.
Posted by DebtorBasher on 2009-05-24:
The customer's full name needs to be snipped from the company's response. I sent an IM to addy so they can take care of it...though no harm was intended by PODS, it is still the poster's personal info.
Posted by madconsumer on 2009-05-24:
the company response seems very reasonable. good job pods!!
best answer.
best answer.
Posted by mrindianajones on 2010-04-17:
I had problems just as bad with them and made many complaints to on many sites as well. I will be glad to see them shut down.
Posted by TaM on 2012-11-25:
Thank everyone for your comments I just looked PODS up to utilize them because I'm getting ready to moveThank The Lord I read reviews first we don't have a lot. But what we do have I certainly don't want to lose. Just lost a lot of things last year in that durango or whatever it was called we are lucky to have salvaged what we did. Thankyou all for doing such a service and telling the truth saving others heartache that happened and I'm sorry for you loss. I hope If ledigation happens for you they paay you for all your time and trouble also.
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