Sears Complaint - Kenmore He2 Washing Machine Problems
ONTARIO -- We have a Kenmore washer he2 model 11046462501 with many of the same problems. It vibrates terribly, the pump has been replaced the tube kit has been replaced and the door gasket has been replaced twice due to leaking and a drain switch has been replaced also. We have the extended warranty without that the costs would have been (switch = $116.38, Pump cost unsure, the service person did not leave the invoice. Tub kit including bearing = $534.00 Plus labor.) And the washer still did not work properly. When the tub kit was replaced the washer made a terrible banging sound. The service person from sears said there is nothing they could do because it only made the bang sound once. The repair person came back again only after repeated calls to the service manager and when they took apart the pump they found a bolt that had been sucked into the pump from the new tub unit they installed the previous service repair. Believe it or not sears is still not willing to replace the machine. In total over 8 times sears repair people have been in our house trying to fix this problem. Yes we have extended warranty, but what does that mean if they can't reliably repair the washer. Presently we have no confidence in the washer at all. We also have no confidence in sears or their repair people.
We want to make as many people aware of this as possible to ensure that people do not buy at sears. If you have any contact or email methods to help me get this message out I would appreciate it. I can be contacted at siegelkc@gmail. Com