DirecTV Inc Customer Service and Contract Agreement Complaint - Don't Go with DirecTV
CALIFORNIA -- I wasn't very happy with the Customer Service at Charter Communications, and so my ex talked me into switching to DirecTV. Why did I ever listen to him? It was one of the biggest mistakes I made. The service is actually good, that's what is the worst part. But the customer service, and the way the contract agreement is set up they really dick the customer around.
My first negative experience started when all of a sudden I went from a $100 bill (NFL Sunday Ticket, all channels, 1 HD DVR box w/HD channels and 3 regular receivers-not a bad price) to a $150 bill (all the same things). I called and asked what caused the change. I was told that I was paying for NFL Sunday ticket over 4 months and getting all the channels, however it was the same cost as getting all the channels so once the Ticket was paid off my bill would look different but the cost would be the same. They explained to me that the NFL Sunday ticket cost less then all the channels. I told the representative what I was told when I signed up, and was told by him that this was incorrect and the prior representative incorrectly quoted me. Incorrectly quoted my arse. I firmly believe they are misleading on purpose, just to get you hooked.
Next issue arose when I left my ex and took the DirecTV with me to my house. First, I was told a technician would be there from 10-12 (meaning they would arrive at 10am and work till 12pm). I got a phone call from the technician at 9:50am stating he was just around the corner and would be there soon. Around 10:40am he finally arrived...working till nearly 1:30pm. Second problem, he "didn't have the correct box", they told him the wrong order. When I protested a little, he miraculously had a spare DVR box in his vehicle. He installs everything and when I go to look in the rooms he has left a mess. There are the cables just sticking out of the walls w/the shavings all around. I have puppies who would eat this stuff in a second...way to go pal!
Once all was set up, things went well. Until I got my $124 bill after I asked to be bumped down from the $80 plan to the $35-40 plan. The representative I spoke to when moving my services and downgrading never told me that by changing my plan I wasn't eligible for the new service rate and my bill turned out to be the same as when I had HD and such. I asked him, why would I change services if the cost was going to be the same. I would have just kept the HD and everything even w/o a HD Tv. He kept telling me there was nothing they could do. After a 15 minute wait on hold a supervisor gets on the phone and finds out I was being charged for an HD package, and HD channels....for 2 months. After my phone call they bumped my from $124 to $86 (nothing they could do, huh?)...however this month it was back up to $100. I called to cancel b/c I can't see spending that much and not getting all the channels. I was told that there would be a fee for early cancellation. I asked them why if I broke my terms so I couldn't still receive the discounted rates, would I be contractually obligated any longer. They had no answer to that. With the DVR box comes a 2 year agreement and since I've only been a customer since July...yadda yadda!
I think I'm going to take other people's advice and cancel my debit card and get a new one. that way they can't take the money w/o my knowing!
I would stay away from this company b/c they don't give you what they promised...and there are so many hidden fees.
Currently I am switching back to Charter Communications (b/c their customer service agents look like saints compared to DirecTV's) and am getting phone, internet, and cable (w/all channels) for $120/month. Let DirecTV try to compare w/that!