Frys Electronics Complaint - Frys Electronics Computer Repair
MANHATTAN BEACH, CALIFORNIA -- I bought a REALLY expensive laptop at Fry’s and got a service warranty thought them instead of the manufacture because if it's through the manufacture you have to send it to them, so I thought this would be way better to be able to have something local. WRONG.
My computer screen went all pixilated and so I took it to them to fix AND backup, which I had to pay $115 for the backup. They have had my computer for almost a month and the backup is still not even done.
After about a week and a half I called them for a status (which I was already pissed that it was that long and I had not heard from them) and they said they had to send it back to Sony and that it would be 8 to 12 WEEKS. I asked about the backup and they hadn't even started it. I called a few days later and they said well you just asked for the backup, and I said I ASKED AND PAID for the backup when I brought it in originally. Then, they tech called me (who could barely speak English) and said what do I backup and I said as stated in the paperwork, EVERYTHING.
So the next day they call back again and they say it's too big to back up I need to buy a hard drive. I have a hard drive so I brought it in (why I didn’t have my computer backed up you can read later on my raving bad review of vista that won't keep any of my drivers installed) so I brought that in. then they said we have to transfer the disks to this, and I said if you have it on disks why did you tell me that it's too big to back up and have me bring my hard drive in, just give me the disks and THEY WOULDN'T they kept saying it was too big and they had to put it on my hard drive. (Again, someone else who couldn't speak English.) So I gave up and figured at least it would be on my hard drive. That was over a week ago and I called on Thursday of last week and they said it would be done that Friday, it's Thursday of the next week and I called and it's still not done but he said it would be done verifying in about 10 minutes and he would call me. so I said you will call me in no more than 20 minutes (knowing how pissed I am) and he said yes. An HOUR later I called and he's on his lunch break and it's STILL not done!!!!!
They just called me back, it’s finally done. The guy said he got pulled into a meeting, a LUNCH meeting I guess.