Travelocity Complaint - Worst Customer Service Ever Plus A Little Bit Of A Rip Off
Here is what I sent them:
First, I did not appreciate the hour and fifteen minutes being put on hold to begin with.
Second, your site already charged our credit card before telling me that we had to pay an additional $29 for the delivery of paper tickets.
Third your customer service people are most unhelpful. No one was at all willing to help and your supervisor questioned my intelligence and otherwise insulted me in front of my wife as a means of explaining how this charge could have been avoided.
I initially that I would demand a refund from you on this particular charge or I would never do business with you again. However, after being so mistreated by your customer service staff, I will never do business with you under any circumstances for any reason ever again. I think the least that you SHOULD do is to pay for my airline tickets. However, since your customer service was so intent on losing me as a customer, I know this will not happen.
So, I am planning on the following actions. I will email everyone I come in contact with and give them a copy of this incident and a warning about your company. I will log onto every consumer complaint site that I can find and report this incident. I will also send you a bill for wasting an hour of my time (at $75 per hour) and then send it into a collection agency when you don't pay it.
Apparently, despite a weakening of the American economy and a general downturn in vacation business, your company must be doing so well that you have no concerns for the future. This is certainly the impression you have left with me. As far as I am concerned, you stole $29 dollars for me and purposefully left me on hold as some kind of a demented punishment.