Starbucks Complaint - I Will Never Use Them Again
LAS VEGAS, NEVADA -- I received the 1400.00 coffee machine from Starbucks for Christmas. It was something I wanted for a long time. Coaching from store manager and myself we convinced my husband to purchase it for Christmas. The machine never worked. I tried contacting the Maker of the machine through email and telephone to no avail. Returned the machine to the store on Craig and 95, manager (new one, not the one that helped me convince my husband to purchase it for me)was rude and would not help, husband contact corporate customer service and they told him to give our money back. Manager put the money on a gift card instead of cash so I could go get something else for a present. I called customer service and they told me they did not even have to give me the gift card that I should deal with the coffee maker itself that they do not take returns and they were doing me a favor. I told customer service they should have a sign out in the store that says we don't take return for product that does not work, you are stuck with it to deal with the maker yourself. I tried to explain to him that I have never purchased product from a store that you could not return and his reply that it is normal.
Starbucks seems a little bipolar in that at times they have great service and then it goes to the other extreme with lousy service. Maybe they need to study McDonalds a little and see how being consistent with your business is your best policy--they people know what to expect.