Brookstone Complaint - Christmas Window Candlesticks
Just after Christmas 2007, these attach-to-the windows LED candlesticks went on sale. I bought 14 of them. When they arrived, I left them in their boxes and put them away with our other holiday decorations.
In December 2008, we opened them, attached them to the windows, and discovered to our dismay that the 'natural' lights that came with them was too dull - so dull in fact that we couldn't put any other lights outside or it would have looked ridiculous.
Brookestone has white lights for them, so I called to order some. When they arrived, they didn't work, so we called back and after quite a lot of research told us they sent us 2008 bulbs and they don't work in the 2007 candlesticks! When I asked how to get 2007 lights, they said the manufacturer didn't have them anymore and we couldn't get them.
So, I said, we have candlesticks we can't use because of light bulbs no longer available, you won't give me the manufacturer's name to see if they have any more in stock, AND since I didn't even open the candlesticks until after we used them at Christmas and warranty was up, I have 14 candlesticks that cost a lot of money that I cannot use???
They said yes, they wouldn't return the 2007's and replace with 2008's. I am disgusted. I asked them to remove me from their mailing and online lists. I will NEVER buy anything from this company again.