Video Only - Salem Complaint - Don't Buy Anything From These Lying Thieves
SALEM, OREGON -- On Jan 30th 2009, my husband bought a TV. A 42 inch Toshiba flat screen lcd. He was told by the sales woman that it was last years model, and the box had been opened. The warehouse sealed it. Got it home, after 45 minutes, the screen is really messed up, flashing lights, a blackish colored box on the screen. AND the TV is covered in scratches. They sold us a refurbished TV, if we had known that, we would NOT have bought it. Called 1/21/09 to get it fixed, they sent someone out 2/2/09, the DAY AFTER SUPER BOWL, TV's broke, need new parts. To make a long story short, todays date is 2/20/09, been 3 weeks already, still have a broken TV. Not fixed. Video only won't exchange my TV because they don't want to lose money. I paid $700 cash for the TV, they won't refund me for 30 days. They don't care. I called the manager Wade on 2/9/09, 2/11/09, 2/19/09, still have YET to get a response... supposedly parts on are back order till late March. Their customer service end is worthless... they don't return calls, they don't care about the consumer... just care about making money even if they have to lie about their products to sell them.
We USED to buy things from video only, won't ever do it again. If your expecting to buy something, and have the company you buy from back you up, forget it. Its not going to happen. They don't care. They won't return calls. When I told them I filed a complaint with the BBB and Oregon Dept of justice, the manager told me he didn't need to hear me making any threats... these are NOT threats. I did file complaints. An attorney is next. Hopefully I won't have to spend any more money out of pocket to protect myself, and get what I purchased, but I will if I have to. Hopefully the Dept of Justice will give Video only a big fat fine for illegal sales practices. The attorney seems to think its a REAL good case. Buying a TV from Video only has been a HUGE mistake. I got ripped off. I had to cancel my super bowl party, NASCAR has been ruined, and my 14 year olds Birthday party sucked since we couldn't watch movies like we had planned.
Thanks for nothing Video only. You suck. I hate liars, and I hate thieves.