Federal Express Corporation Complaint - Fedex Sucks... Flat Out Sucks
SHARON, PENNSYLVANIA -- It all began when I ordered a laptop from Dell. Mind you, this was a month or so ago. I got the email that it had shipped, so I was excited. When I tried the tracking number it gave me an error that said invalid tracking number or something. So I called Dell to see what was up and they gave me the correct number. I thought all was well until it just sat there. After a few days I called FedEx to see what was going on and I was told that they couldn't find the package. This made me mad... I ended up being bounced back to Dell, they claimed Dell never sent the package, but Dell said they did so I gave up for the day. A few days after this I woke up and had a nagging feeling so I went outside to look around and there it was MY NEW LAPTOP covered in snow on my NEIGHBORS porch! We don't live in the greatest neighborhood so I was none to pleased about this because I was told it required a signature. It was over though, I had my laptop until it broke. Dell sent a box and I thought all was well, but it never came. Then my neighbor pounds on my door and asked if the box was mine.
It was blowing around in the yard because they left it on their porch once again. I got my box, at least. Packed my laptop up called to schedule a pickup. Thought all was well, man was I wrong. I was told that they can't schedule pickups past 3 in my area and they would be here to pick it up at 12:30. 12:30 rolls around, then 1,2... I called and asked where they were and was met by a woman who said the representative I spoke to yesterday messed up, they can't schedule ground pickups and that it showed they were here at 12:47. I said they weren't whats the address and of course I was met with the wrong street! I lost it on the lady, and she agreed with everything I said. She said I could wait till Monday, or drop it off at a FedEx in my area. Well we have none in my area. So I told her that was not an option, they made all the mistakes they can come pick it up TODAY.
Just 5 minutes ago they came to pick it up. I guess every so often it pays to air your opinion. Now I'm waiting to see what happens when my laptop returns, oh the fun that is to be had... Use UPS or USPS don't waste your time on these clowns!
I got my laptop back today and the delivery guy was very apologetic for what happened. He said they got A LOT of complaints about the other guy and they switched his route or something. I'm still not going to use them, unless I absolutely have to. I'm just glad I didn't have to pull teeth to get a simple thing done.
The End ;-)