GMAC Auto Financing Complaint - Auto Financing Suck!
SANTA CLARA, CALIFORNIA -- Dear BBB,
I have a rather ongoing long story since December of 2008 to share however I will make it brief.
I, the owner of the HUMMER 2006 leased a vehicle from GMAC Auto Financing.
A new buyer acquired my current lease for the Hummer since DEC. 2008.
Every time I call GMAC Customer Serv. Auto Financing dept, they do not have any notes in their database to see who was the last person handling my case so they end up asking me the same questions and telling me different things.
2nd customer service representative told me that the hummer is sill legally registered under my name and that the paperwork didn't go through to state there is a new owner.
3rd customer representative stated that there doesn't seem to be any new owner listed for the HUMMER then after I told her to look at your notes, she then stated there is a new owner listed and they don't have her address??? I gave her address to GMAC customer representative and she updated it so she can send the new owner a bill.
4th I called to find out status on my account to see if they have listed the NEW OWNER'S NAME in their database and a $300 bill the sent me. GMAC Customer Rep [snip] stated that there is NO NEW OWNER and I am still listed as the owner of the vehicle. That she see no sign of vehicle being transferred to the NEW OWNER. I ask her to look in her notes and she apologize and said that my account was handled by SHARON who quit, however [snip] is the new person to handle my account! I demanded to speak to her Manager because it seems nothing is being taken care of.
[snip] then stated that on December 10th, 2008, a decision letter was mailed out to LAURA S. (NEW OWNER) after [snip] then stated that on December 10th, 2008, a decision letter was mailed out to LAURA S (NEW OWNER) after Valerie scroll down to review notes, which Valerie should do prior to speaking to customers!
I asked [snip] that I need to only speak to someone in management so she transfer me to her boss Tanya.
Tanya stated she will call me back by end of business day today 2-19-2008 after she done some research, because someone drop the ball.
The new owner and I both feel that GMAC is a utter MESS, DISORGANIZED, LACK OF CUSTOMER SERVICE, LACK OF PROFESSIONALISM AND THEY SHOW THAT THEY DO NOT CARE ABOUT HELPING THEIR CUSTOMERS. It's because of us, the customers, they still have a job today in this economy. No matter what, they need to handle customer accounts with care. They need to do follow ups and make sure their i's and t's are complete. I never complained about any company, this is my first complaint and BBB needs to know about this.
They NEED to train their customer reps about lease vehicle transfer! That is a subject that seems to be a big blur to all the GMAC CUSTOMER REPS.
I am sure there are others that feel the same way.