Enchanted Fireside Complaint - Onsided Fireside - Two Gas Fireplaces
WORCESTER, MASSACHUSETTS -- I should have known from the second I ordered my two gas fireplaces from Enchanted Fireside that this was not a company built for service. They mandated that I pay in full before I could schedule an installation in January of 2008. They don't have their own technicians and the sub contractor was so busy that he didn't install them until March! He didn't even complete the wiring of them at that time. I constantly called Enchanted Fireside and the sub contractor and finally after I contacted the manufacturer directly to complain the wiring was completed in October of 2008! In January of 2009 the wiring failed. I contacted the service dept. of Enchanted Fireside and they said they would order the replacement part. They had never been to my house to inspect the problem so I asked them how they knew that it was the appropriate fix. They said that it was a common issue. It took 1 month to get the parts. Needless to say when the sales manager got to my house, it was NOT the issue. So here I am on Feb. 20th, 2009, 2 1/2 weeks later waiting for the part. I have constantly called and they "yes" you to death on the phone. So there goes another Winter!
Bottom line is stay away from this company at all costs!