Better World Travel Complaint - Traveler Beware - Travel Agency

Review by lawgirl2sassy on 2009-02-20
HOWELL, MICHIGAN -- Better World Travel, Howell Michigan is a complete unprofessional, fraudulent company I have ever dealt with. Me and my husband booked a trip from MI to AZ and when we needed to change it because my terminally ill Aunt went home to CO, Sherry at BWT told us that the hotels, rental cars and air tickets were not giving us any of our money back. Upon our own investigation, this became apparent to us that she was lying to us.

Only after contacting a local television station, e mailing letters, did we get our refund, even then she took money out of that refund as well.
Comments:2 Replies - Latest reply on 2009-02-23
Posted by azspots on 2009-02-23:
I'm assuming you got the least expensive tickets available, which would be non-refundable....sadly, regardless of terminal illness-the airlines simply don't care.
They (the airlines) will allow you to change an itinerary for $150 plus any fare difference. Car rentals - no charge to change/cancel. Hotels-sometimes.
Posted by lawgirl2sassy on 2009-02-23:
we were not complaining about the rebooking fees for the tickets. It was the fact that Better World Travel, was dishonest in getting refunds from the hotels and the cars (verified by me) and then wouldn't refund the money back to us. We finally did get it back, and even then, she took $25.00 off from our refund for "accounting purposes". Terrible business practices.

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