Bob's Discount Furniture Complaint - Customer Care Does Not Exist At Bob's
NASHUA, NEW HAMPSHIRE -- I moved into a new house and my old kitchen set was way to big for this room. After shopping around I picked a set out at Bob's in Nashua, NH.
I wanted to pick the set up as my old one was being sold and both sets could not fit in the room. The sales person advised me that if I picked the furniture up myself, then I would have to assemble it. I was fine with that...then she went and spoke with the manager who came back and told me his best warehouse people took over 4 hours to assemble this set. After much discussion I relented and paid for delivery. On the day of my delivery much to my amazement the delivery people came out of the truck with completly assembled furniture! I inquired if it had been assembled at the warehouse. Their response was, no it is shipped directly and all assembled! They then informed me that I was not the only customer to be told I had to have it delivered for that reason. I immediately called the store and was told "oh well if you have any other complaints feel free to call back." Needless to say, I got ripped off.
They are thieves plain and simple, and could care less after the sale has been made.