Saks Fifth Avenue Complaint - PLEASE READ TO CONCLUSION THE RESOLUTION OF MY NEGATIVE REVIEW
SAKS.COM -- Having been a Platinum Saks First customer for years and having always been treated very competently and graciously by my Personal Shopper as well as other members of the staff at my local store in Naples, Florida, it was with a great deal of regret that I cut up my card yesterday. Yesterday evening I attended a small dinner and found that 3 out of the 5 other female guests had had their own unpleasant experiences with Saks lately and are shopping more frequently at other stores, particularly avoiding the use of saks.com! I myself had spent the majority of my afternoon trying to right a situation exacerbated by the complete and arrogant incompetence and crass behavior of a phone "manager" by the name of [snip]. Mind you, as a petty aside, I must mention that Saks should take care to find people who use correct grammar. The phone staff could not even locate a purchase I made until I walked them through their own order number.
This company is cutting corners by changing policy without notice and refusing to grandfather purchases made before these unannounced change. Attempting to contact further recourse goes no further than reaching answering machines in NYC.
I have never written a complaint about ANY MERCHANT OR SERVICE. I do now as I am greatly disconcerted. I and my extended family members and friends have been loyal customers. I would bring catalog pages of handbags and shoes from other stores in order to purchase through Saks.
I must wonder if they are under new management. I wager that Saks, too, will soon be among those fallen companies. They should take a lesson or two from Costco and those companies which still realize that their very survival depends upon their customer service!
In an economy where people are more reluctant to spend casually we are not willing to accept such shabby treatment. I expect at the very least a courteous effort. I treat people respectfully in every circumstance and do believe that I deserve the same.
I moved from Westport, Connecticut and am reminded of the success of