Troy-Built Complaint - Troy-Built Basic Design Flaws
ALABAMA -- The Troy-Built Bronco riding mower/lawn tractor which I purchased last fall at Lowe's has what I believe to be basic design flaws.
This $1300 mower requires an optional mulching kit in order to mulch, rather that bag, the grass. The kit is difficult to install and does not work as expected. Instead of being mulched and disappearing into the lawn, the grass is laid in a narrow row at the center of the cutting deck. A second pass or hand raking is necessary to disperse the grass.
The mower digs into the lawn when I turn or when I cut on a slope. Leveling the deck and adjusting the two cutting deck wheels has not corrected the problem.
The lever that engages/disengages the cutting blades is located at knee height for a 6' man sitting on the mower. When disengaging the blades, the strong spring action forces the lever into your kneecap with significant speed and force. The blow is strong enough to bruise or even injure the kneecap.
About 6-weeks after the purchase, I contacted Troy-Built via email. I explained the problem of the blades digging into the lawn when I turned the mower and asked for advice on correcting the problem and also asked if warranty would cover taking it to an authorized repair dealer to be checked out.
The reply was " First check the conation of the working parts . . ." Then if all parts were working properly, they suggested buying two optional "anti-scalping wheels" for installation on the cutting deck. Regarding the warranty, I was told that it would cover any parts that had to be replaced, but not any adjustments that were necessary to correct the problem.
I question the fact that I have to spend additional dollars for optional equipment to mulch or to keep the mower from scalping the yard. I feel that a brand-name mower in this price range should be engineered to do these things out of the box.