Direct Shopping Network Complaint - What Has Happened to Direct Shopping Network (DSNTV)
Resolution Update on 02/26/2009:
If you read my update, you know I got my money back but this certainly was not resolved to my satisfaction. I bought the item. I paid for it. Two months later they say they can't find it. If they can't find' a three thousand dollar pendant, who is minding the store!
GLENDALE, CALIFORNIA -- DSNTV was one of the best sites to find estate jewelry with Jack Jackles as well as jewelry from other hosts. In the past seven years, the only problem I had was with one or two tiny diamonds missing. One I sent back and one I kept. Still no big deal for what I received.
On December 30th, 2008 I ordered a pendant with vs diamonds and a stunning ocean blue, black opal that was deep sapphire blue. There was only one. Two days later, Art was selling it again! I immediately called and asked if that was the only one ( since it's pretty difficult to match an opal) She said, "Yes" I told her I bought it a few says earlier and she immediately told Art as I was watching the program, it was sold and he put it aside.
Now it takes three weeks of business days to have an item shipped. O.K. I agreed to that. Well, it has been 7 weeks and still nothing. I HAVE CALLED THE LAST THREE FRIDAYS AND ALL THEY SAY IS WE DON'T KNOW WHY IT HASN'T SHIPPED AND I WOULD HAVE TO PAY 10% to cancel ( 85.00) I said no, just send it. Well, here it is February 22 and they aren't on the live feed (net), or on the t. v. channel I watched them on. I called my credit card company and they are investigating.
Are they going under? I don't know. Also, the auctions they run aren't like any I've ever been to. They run a clock and when the clock is out of time and they haven't gotten what they want, they start the clock over again! What's that about? I will update this review when I get an answer from DSN or my credit card company.
Update: Freddy called from DSN and said: Sorry but we cant find the RING you ordered. I only told them and e-mailed them 8 times to keep telling them it was a diamond and opal PENDANT. SO, I guess Art got his way. He said on the air they weren't selling it, "for that" But they did sell it to me. So, I paid for it. I know I got a great deal. I paid for it. It was almost two months since my card was charged. I waited for almost two months and I ended up getting nothing. Today I did get the entire amount back on my card but it doesn't make up for the time lost, the item not sent to me, so much time involved with calls and e-mails.