Conn's Appliances Complaint - Conns Name Speaks For Itself
BEAUMONT, TEXAS -- I bought a dishwasher from Conns about a year ago and have had nothing but trouble with it. when they came to install it, they messed up and it started leaking. I called the service department right away they said they would be out in two weeks to fix it. They honored their promise and came out, they had no idea what to do to fix so it would quit leaking So they fixed what they thought was the problem. It did not work the dishwasher still continued to leak, they came out again and replaced the gaskets and that did not work.
Shortly after we called them with another problem the dishwasher would start up but after 5 minutes it would shut off. They came out and replaced the control panel. We still had all the same problems, I called Conns back and asked for a replacement(on their automated telecast they state that if you are unsatisfied you can bring the product back and they will replace it) they said that they do not do that. I asked for the corporate office number they refuse to give it to me.
They did send the repairman out again last week and he said that they wanted to take into the shop for further investigation. When they came out to take my dishwasher they left the water hoses on the floor, which is right next to the live electrical wires they had exposed. Which could have set my house on fire. Needless to say when I ran water in my sink, I had water leaking all over my floor. When they disconnected our dishwasher they had to disconnect hoses from the drain pipe and left it exposed as well so not only do I have water leaking on floor but now it leaks under my sink.
When I called to report the problem I of course got the run around they told me to shut the water off to my house for the next two weeks until they bring my dishwasher back(who really wants to live like that). They where rude and disrespectful. They have no compassion for their customers. I have been getting the run around ever since. Their name really suits them they want their money and they do not care what it takes to get it. They are definitely a big Conn.