Best Buy Complaint - bogus return policy, lousy disclosure
DEDHAM, MASSACHUSETTS -- My girlfriend bought me a Sirius radio system for Christmas, $150 at best Buy in Dedham,MA. They never informed her that it would not work as is, but that it required a subscription service that I would have to pay monthly fees for. She felt badly about giving me a "gift" that required me to fork over dollar after dollar to the vendor, so we tried to return it. Unopened!
Well, though they promised her an "extended return policy" for all gifts bought in the Christmas season, it's not extended at all unless you buy way before Christmas. It's a mere 14 or 30 days, depending upon what you buy.
We tried to return the system after January 23rdit was purchased December 24th -- and not for cash mind you, but store credit. The lady at the return desk simply flung the receipt back at me and said "you can't return THAT -- it was bought December 24th", then turned around and waddled off to her phone call with some friend.
I went to a manager and asked about the "extended return policy", and he said "everything bought in the Christmas season may be returned up until January 23rd." Well for chrissakes, then tell people that's the deadline -- "ALLL CHRISTMAS GIFTS MUST BE EXCHANGED BY JANUARY 23rd". Don't advertise an 'extended return" policy when it's no extension at all.
Secondly, don't let people buy stuff thinking it will work and then let them find out, ooops, gotta keep paying and paying.
Thirdly, teach your customer service people some manners.
Fourthly, look to Home depot and Target and places that actually honor their sales and products and don't hide behind dishonesty and fine print.
Best Buy has lost my business forever.