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Disney All Star Sports Hotel Complaint - Poor Guest Service

Review by deb5710354@aol.com on 2001-05-31
LAKE BUENA VISTA, FLORIDA -- There is no magic at the Disney All Star Sports Hotel in Orlando. This past Memorial weekend we were involved in the Sun and Surf Baseball tournament which took place at the Disney Sports Complex. From the time that we checked in till the day we checked out, the service was disgraceful. Had this been my first trip to Disney I would never come back.
Some of the boys that we chaperoned on this trip had never been to Disney. When we checked in we had questions regarding parks, transportation etc. Our guest service rep.could not answer any of our questions, to make things worse he asked another rep.,his reply was 'I don't know' How can you not know park info.(hours,prices,transportation) when you work at a Disney hotel? If you don't know the answer you make it your job to find out.I called guest services twice to ask questions the phone actually rang at least 25 times each, no one ever answered. I can understand
the hotel was busy, but on two seperate occasions this happened and to go to the front desk was futile. I actually heard a guest ask for a new guest service rep.because the one that was taking care of her did not know what he was doing. I will never recommend your hotel to anyone. The team of boys that we brought down were 11 years old they earned each and every dollar to pay for their trip. I can't tell you how unfriendly and how uninformed your staff is. Please use the money are team spent at your hotel and have some training meetings involving guest relations and educating your staff on their hotel and the Disney Parks.
Sincerely
Debi Heller
Bay Village Travel Baseball





At the very least I would like a response from your company regarding this incident.
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