AT&T Wireless Complaint - AT&T Phone Contract Scam
SF BAY AREA, CALIFORNIA -- I recently ported three phones that were on an AT&T family plan to Cingular based on information that I received from AT&T customer service that I was no longer under contract. I had two AT&T customer service agents tell me I was no longer under contract.
However, after porting the numbers I received a bill saying that I was in fact still under a contract. After making several calls, I was told that one of the three phones I purchased was still under contract and I was forced to pay early termination fees or reinstate that line for the remainder of the contract term. This is after I was told I was no longer under contract on multiple occasions by their customer service staff.
AT&T Management was not willing to take responsibility for mistakes or misinformation that was provided by their staff!
I think this is a scam that allows them to steal your money. They tell customers they are not in contract, and then when you cancel your service, they hit you with early termination fees saying that you were in fact under a contract!!! RUTHLESS BUSINESS PRACTICE - I DONT PLAN ON GOING BACK TO AT&T.