AAA Winston Salem Car Care Center Informative - Problem Care Not Preventative Care

Review by honestyneeded on 2009-02-23
WINSTON SALEM, NORTH CAROLINA -- I just wanted everyone to know that AAA Car Care Center in Winston Salem does NOT do preventative care to your car. They do not look to see if there are any other problems that may need to be addressed. They only look at the problem that YOU tell them is going on. We went in because antifreeze was leaking from the car engine. We told them where it was. They did a pressure check (not a compression check like we asked) and told us it was the radiator. They changed it (which they used the highest priced radiator they could find) and then of course had to add the thermostat. They changed the oil as well per our request. Then a month later the leak was still there. They then said the head gasket was leaking. If they had checked like we asked they would have seen it was the head gasket but because they saw that the radiator was the problem they did not check for any potential problems per the lady at the front desk. Thus they are problem care not preventative care. They don't look for any other problems once they find one so that they can get you back in a month later to make you spend 1200.00 more dollars. Do not use this place. Go somewhere else and make a wise choice. Use AAA for discounts not for auto service. They suck!!!

IF you want preventative care, and want to know if there is another potential problem with your car go somewhere anywhere else. They will not tell you....because as the lady said to me....they "fix the problem, we don't do preventative maintenance."

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