Quiznos Complaint - Bad Customer Service in Burlington Quiznos
BURLINGTON, WASHINGTON -- On 2/21 my daughters and I went to the Quiznos in Burlington, WA for lunch. I had a coupon for Buy one/Get one Free. I ordered my sandwich, a Prime Rib Cheesesteak, adding "no cheese" as I am highly allergic to dairy, and I always order my sandwich no cheese. Then I said my daughter would be ordering the free sandwich. When my sandwich came out of the toaster, I noticed it had cheese on it. I told the girl I had ordered it no cheese, and she said she had made both my Prime Rib Cheesesteaks with cheese. When I pointed out that I had only ordered one, and that I had specified no cheese, she got really snotty and called the owner over to explain. He argued with me about the fact that Prime Rib Cheesesteaks have cheese in the name therefore, it comes with cheese. I explained about my food allergy and had my daughters confirm that I had ordered it without cheese, and he kept arguing that the sandwich has cheese in the name, therefore it was not their fault it had cheese on it. I also pointed out that I only ordered one Prime Rib Cheesesteak and that my daughter ordered a different sandwich as the free one, and once again I got argued with over that! I finally got my sandwich and my daughter's and sat down. But when the next customer came in, the owner offered the 2 Prime Rib Cheesesteaks they had made in error the them, pointing me out and letting them know I had made a mistake in ordering them!! I have had bad experiences in this shop before and only came because my daughters and I were on a tight schedule and didn't have time to go to the Quiznos in the next town. I have never been treated so rudely, with no apology, and then to be pointed out and humiliated to the next customers.
This man, who is the owner, is arrogant and rude with no care for the customers who come in, only about making money. I will NEVER go in there again and will tell everyone I know to go to Mount Vernon, and stop going to the Burlington Quiznos.