Compass Bank Complaint - We Just Want Your Money/ All Of It
SAN ANTONIO, TEXAS -- Dish Network debited $547.61 from my checking account without authorization. I only had $285 in my account. That put me in the negative by $300, but Compass kept on letting the charges come through. Then, Compass Bank charged me another $315 in NSF charges. My account is negative -$732.31.
I asked Compass why they did not stop the debits when my account hit a zero balance. Someone could have stolen my card or my identity, and they would have let them debit. They said since I'm a good customer, they allow me to go under a zero $0 balance a little if I need it (they get the $35 NSF though). That under-the-zero balance courtesy was a negative -$300. That's too much of a courtesy to me.
I called Electronic Disputes for Visa checkcards. They said they would fax me the paperwork to dispute the Dish Network charges, but I had to visit one of their branches. I visited a branch close to work to get the fax. They told me it was my fault anyway, that the funds were debited, because I gave Dish Network my card number to establish service. Since Compass will only take care of your personal issues at the bank you signed up with, I had to take off from work to drive the 20 miles home, because they could not help me at the location 3 miles away. This is a major bank company!
When I got to my branch location, they basically told me, "You started the conversation with Dish Network to get your money back, you finish it, and while you are at it, collect the NSF charges of $315 because we cannot give them back to you. You should have started the dispute process with us first".
I asked them, since you allowed my account to go under balance by a negative -$300, can you give me a provisional loan for $300 until this resolved. They told me no!
So, next time you are tempted by the sign in a Compass Bank lobby window that says, "We are glad you stopped by, come on in", buyer beware.
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