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Fox Car Rentals Complaint - Bait and Switch - Car Rentals

Review by not stupid on 2009-02-24
SALT LAKE CITY, UTAH -- In this economy, we are all trying to spend our money wisely. I looked up car rental companies in Salt Lake City and Fox Car Rental was offering attractive prices on compact SUVs. So I called them and booked a Jeep Compass. I was told that most of our compasses are 4 wheel drive and it should not be a problem to get a 4 wheel drive...When selecting a rate, they insisted on a weekly rate even though the daily rate was cheaper. I had to insist on the daily rate to save myself $50.

After a long wait for a dirty bus, I was take to the rental shack that smelled like smoke and featured disheveled rental agents. They informed me that none of their Compasses had 4 wheel drive and that for a mere 50% price increase, I could rent a model that did. After complaining loudly, They took $10.00/day off the rental....This happens all the time said the rental clerk. When a needed a booster seat not a child seat, I was handed a filthy thing with a child's name scrawled on the seat and charged $7.00/day. Then the rental agent trys to insist that I take the gas option... I told him that I wouldn't be using a full tank.. He said that as long as I use a half tank, it is less expensive because the price of gas is $.20 less than at the pumps...break even point is less than 1/8 tank on return... There was also pressure to buy the insurance and a disdainful glare when I refused. The car itself was the barest of bare bone models no electric windows or door locks.... and it was not particularly clean.

This company is the pits... Rent a bike before you rent from them.
Comments:2 Replies - Latest reply on 2009-02-24
Posted by KCRovert on 2009-02-24:
The OP writes "In this economy, we are all trying to spend our money wisely." So, in a strong economy you don't spend your money wisely??
Posted by Sparticus on 2009-02-24:
Sounds like you did the right thing to put them on the spot. I would have been pissed too. I'm guessing the sales agents will pretty much tell you anything to get the reservation, and not care what you have to deal with once you get there. I have never gotten the car I supposedly reserved from any car rental place. But when you specifically request a certain capability of a car (ie - 4x4) they should honor it.

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