Fox Car Rentals Complaint - Bait and Switch - Car Rentals
SALT LAKE CITY, UTAH -- In this economy, we are all trying to spend our money wisely. I looked up car rental companies in Salt Lake City and Fox Car Rental was offering attractive prices on compact SUVs. So I called them and booked a Jeep Compass. I was told that most of our compasses are 4 wheel drive and it should not be a problem to get a 4 wheel drive...When selecting a rate, they insisted on a weekly rate even though the daily rate was cheaper. I had to insist on the daily rate to save myself $50.
After a long wait for a dirty bus, I was take to the rental shack that smelled like smoke and featured disheveled rental agents. They informed me that none of their Compasses had 4 wheel drive and that for a mere 50% price increase, I could rent a model that did. After complaining loudly, They took $10.00/day off the rental....This happens all the time said the rental clerk. When a needed a booster seat not a child seat, I was handed a filthy thing with a child's name scrawled on the seat and charged $7.00/day. Then the rental agent trys to insist that I take the gas option... I told him that I wouldn't be using a full tank.. He said that as long as I use a half tank, it is less expensive because the price of gas is $.20 less than at the pumps...break even point is less than 1/8 tank on return... There was also pressure to buy the insurance and a disdainful glare when I refused. The car itself was the barest of bare bone models no electric windows or door locks.... and it was not particularly clean.
This company is the pits... Rent a bike before you rent from them.