Value City Furniture Complaint - Don't Buy From Value City Furniture
FAIRVIEW HEIGHTS, ILLINOIS -- On February 2 2009 we went to the store to take advantage of this great sale that they were having in Fairview heights Illinois. Once there we were greeted and as sales are supposed to be done we felt comfortable and they gave us room to look at furniture and no pressure, I picked out a sofa, love seat a chair and and ottoman plus a dinette set plus an extra 2 chairs. we got an awesome price we went and paid cash for all of it and was told by the manager and his sales representative that we would be a able to get it when we needed it. 2 days later they called me and moved our delivery date to the 5th of March, considering we were moving into our new house on the 27th I was some what frustrated but felt I could live with that as I wanted to do some painting in this home first anyways. Yesterday was the 23rd I got a phone call from store who said now the furniture would not be available until the 19th of March and no promises could be made that they could even deliver then. Extremely Pi**ed at this point. I went to the store picked out a different set went to the counter the sales representative talked to the manager about pricing I felt with the inconvenience they would work with me on the pricing they offered me 100.00 off the new set but again told me I would not have an exact date of delivery. You got to be kidding. So I requested my money back and decided I would at least keep the dinette set.
That when I confirmed the original delivery of the 5th, They told me "oh we are sorry we can't deliver that now until the 11th." Needless to say they just lost all of my business. This is the most worst Jacked up sales experience I have ever experienced in my life I am in sale and been in sale over 10 years I would never treat my customers in this way. DO not buy from them their word is no good and they don't know their heads from their ******!!!!!
I went to another store where the price where good the quality is 85% better and only paid 300.00 more got the delivery for 20.00 and furniture guard for Free. VALUE CITY FURNITURE SUCKS!!!!!!!!!