Kula Photo Complaint - Worst Photo Lab Ever!

Review by photoman on 2009-02-24
HARTFORD, CONNECTICUT -- Kula photo is probably the worst photo lab in the history of photo labs. I am a professional photographer, and the few times I've done business with Kula, I have found them incompetent at best, and rude as well. I had some slide film processed, and it was off by at least 2 stops. I know it wasn't me because I sent another roll to a lab down the street and it came out fine. Another time they told me they would call me when an important job was done, and they did not. When I called them right before they were closing, I was told by the person there that it was my fault, and they refused to wait the 10 minutes it would have taken me to get there. Needless to say, that was the last time I did business with them. I have spoken to several other professional photographers, and have heard similar complaints as well as far worse. I would stay away from them at all costs! Their staff is not knowledgeable at all, and their prices are far too high for such lousy service.

Vendetti is right down the street, and I have never had a problem with them. STAY AWAY FROM KULA!

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