Alltel Complaint - Alltel Hell - Cell Phones
NORTH CAROLINA -- I left Nextel to switch to Alltel in July 2008, first 5 months was fine, then all hell broke loss. At Christmas I added my husband and 2 children. I had unlimited texting on my kids lines, which was going to start on Dec. 27. From Dec. 16-24 I called twice to verify on my service. Everything was fine. My first bill came, I tried to pay it with a new account number. Alltel took it out of the old account, that cost me with my bank and with Alltel. They want me to pay for Alltel's mistakes. After paying the same bill 3 times before Alltel could get it right. Then I started getting messages saying my bill was extremely high, Alltel had not add my unlimited texting. Since January 12 my husband and I spend at least 2 days a week on the phone trying to get the bill right. Now it's almost March and I'm still waiting. They are charing me extra 88.68 but nobody at Alltel can tell me what its for. I haven't had a second bill since I added my family, I have requested a paper bill for 3 weeks. I haven't got that yet. I have spent 50 minutes this morning on the phone, I'm waiting for a supervisor to call me back.
Alltel representatives try to help you, when they don't know the answer, they pass you on to another representative, and you have to start all over again. I've got a note book with all my notes everybody's name that we have talked to. Where is the end. I'm really sick of it.