Simple Way To An A Complaint - Company Went Back On Their Agreement
TEXAS -- I ordered this for my child, paying $89.95 per month on my credit card. We received it went thru it and didn't think that it was worth the money for the age of my child. I called to request an RA # to send it back, the gentleman at the company talked to me and said that he would discount it down to a total cost of $120 as opposed to $359.80. I thought about it and said okay. Not once did he tell me that I had to call back and let them know that I was accepting the agreement. They charged my card the first month $89.95, and he said that the next charge would be $30.05. I said fine. I opened my credit card statement and there was another charge on my card for $89.95. I called, and they stated that I was supposed to have called back and told them that I agreed to the agreement to get that discounted price. The supposedly listened to my conversation with the guy and said that I agreed to call them back but I didn't agree to accept the price difference.
How's that for customer service!!! Buyer beware!!! Customer Service isn't for the customer anymore it is for the seller!!