Metro Factory Service Complaint - Very Poor Company To Do Business With
I got the name of these people from Best Buy in my town. They use them for service and repairs. Everything went smoothly at first, quick appointment time, three hour technician visit window (Cable installers sometimes use 6-8 hour windows) and prompt calls and alerts concerning the in-home visit.
The technician did not have the part on the truck and had to order it. The next visit was a week later, another 3 hour window out of my work day, no one had examined the part before the technician was sent out... turns out the part was broken. Now I have to have another 3 hour window taken out of my work day to have these people come and do this all over again.
(a week later) The third visit from these clowns was a joke. They sent a different technician than the previous two visits and just as I opened the front door I see him drop the new part on the floor! I said, “Jeez, I hope it’s not broken.” And he said, “Nah, I bet it’s not.” He had no idea how to take the range apart and basically I showed him what to do. If I hadn’t stood over him and directed everything I would be needing yet another visit from Metro for what he did wrong or broke.
They charged me $43.00 for the replacement part yet when I looked online at parts stores the price including shipping was almost half Metro's quoted price. A pure rip-off.
The only thing I can say in their favor is in New York City most technicians charge a visit fee of around $90.00 and then charge labor and parts on top of that. Some repair shops even go so far as to say the technician will give an estimate as to the cost upon his or her initial visit as well as charging the visit itself. They have you over a barrel.
Metro charges $154.95 which covers ALL labor no matter how many times they come back. But as I said, they nail you on the parts for the extra cash.