American Express Complaint - American Express Is Screwing Their Top Customers
Last Month, out of the Blue, I received a call from AMEX saying my credit has been placed on hold until I paid down the balance, I have ALWAYS paid the bill in FULL never was LATE period, the bill was NOT even past due, they said they decided to place me on hold because of the past 6 month review of spending pattern, I told them in my 15 years of business, September to January is usually my slowest time of the year therefore their judgment call is inaccurate as the business is in their normal pattern of the year. They refused to budge on this and I told them I will pay them when its on due but not before, and I did paid them on my regular due date and then 1 week later I got a new phone call saying they have frozen my account AGAIN and asked me to pay down. WHAT THE HECK IS GOING ON??? I have paid over $150,000 dollars in CASH in the past year and never was LATE once I never even asked for extension once! My business is doing well. AMEX has LOST their prestige service !
They are definitely losing their customers by treating them like rats!