Footlocker Complaint - Passing Off The Demo's And Wrecking The Shoes
ANN ARBOR, MICHIGAN -- I was appalled by what happened to me at the Ann Arbor, Michigan Footlocker last Monday. While looking for a pair of tennies, the employee ripped out the padded insert of a Nike shoe and proceeded to tell me that I should purchase a particular type of insert that he had in his hand. Stating that the ones Nike puts in are only good for a week. He literally destroyed the inside of this shoe. Then when I asked him for a size 8 in it, he went in the back and came out with only one shoe and then snuck to the display model and grabbed the one that he had ripped out the padding in. I said, "You don't have another shoe other than that one?" And he replied "No." So I opted not to get that pair. He also told me they had no Nike shoes without the high backing on that hits the back oy my tendon. When I started looking again, I found a pair of classics with the low back. He dumped me onto another employee and when I asked for an 8, the guy came out with a box and handed me one shoe, I asked to have the other and he proceeded to the demo model. I said, "You don't have a shoe that is not a demo?" He said "No, they were all out." When he went somewhere else, I looked in the box and there was the other non-demo shoe. Which I took along with the other that came out of the same box. I would have walked out long before, but I had a $40 gift card for Footlocker from my health care provider.
You can bet I will never go back to that store again. I dealt with 3 employees that day and all were quite flippant. The one guy that told me the Nikes would only last one week without a better insert seemed like a real con artist. It was as though they were having a contest with me, the way I was handed off from one employee to another--started initially off asking one employee and then he left suddenly. I have had Nike shoes for years and never had any problems with them.
It is such a shame when you get bad employees, and I am even wondering though if they weren't trained to pass off the demos because two of them tried to do that... I will never go back again! Management is not watching or they are in on it.