Wachovia Corp Complaint - Wachovia aka Wells Fargo Stay AWAY from them! Predatory Lenders!!!
AUSTIN, TEXAS -- I have never had a repo up until last Sunday when Wachovia aka Wells Fargo repossessed my car. For what reason did they give, they said I harassed them and I was verbally abusive, but this was not the case. They harassed me and I told them my financial situation at the present time, they told me I had to pay this or else. and I said or else my car is gone. They said yes and so I tried to work a payment with them. I got cut off and tried to call back, but they were closed.. Called first thing at 8 am the next morning, Saturday and they told me my account was locked up and they could not accept my payment. I told them how could that be. I had set up a payment with a customer service supervisor day before and go cut off. They told me that didn't know but to call back Monday and that there was a note on my account to repo the car as I did a voluntary repo.. He said it was a mistake and would be dealt with by the supervisor on Monday..
By the way the supervisor didn't put in the repo the **** customer service guy did when he started to lecture me about how I needed to go see a financial planner and I was a bad person for taking out money to by a car.. I felt degraded and wanted to request to talk to a supervisor and asked for his name. He refused to give it to me and I guess well, he didn't like me and so now I am paying the price for dealing with a bad apple customer service person. I am screwed and will have to file for bankruptcy because I know I will owe for the car and cannot pay this.
Anyway. In my case, the lender harassed me 4 days after grace period ended and took the car without any alternatives offered after an agreement was made day before over phone. They said they didn't want to work with me and wanted the total for the car upfront in 10 days. I tried to work with them but this company is not good to do business with. They don't care about you at all and will NOT try to work with you. Plus they use verbally abusive tactics to get you to get mad enough to want to give up your car. I did not have problems when dealing with just Wachovia, but now that they are really Wells Fargo they are impossible to deal with.
So, Do not deal with Wachovia Dealer Services aka Wells Fargo. They harass you into saying you will give up the car voluntarily. I had the money to pay (and was trying to make a payment over the phone) and was not behind in payments so I am not sure why this happened. Just don't go anywhere near either one of these banks, they will screw you!!!!