Symantec Corporation Complaint - Customer Service?? What Customer Service?
So, my 'protected by Norton' laptop contracted a horrible virus... I contacted Norton for help and they pressure-sold me a $99 package where a 'technician' gains access to your system remotely and removes the virus. They assured me that it would be fixed to my liking before the process was complete.
Well, four-hours later, my system was INOPERABLE! I tried to contact them via online chat and telephone chat for hours, constantly being booted off, put back into the endless queue, or giving some half-witted 'excuse'. I even scheduled a call from them one evening... which, SURPRISE, never came!
I did this for four days straight and finally took my laptop to a local repair shop who told me that the virus was STILL there!
So, a week later, I am still fighting with them to get my money back... just today, I was transferred to three various reps when I went online to get a refund... are they kidding??
HORRIBLE software, HORRIBLE company, HORRIBLE customer service. AVOID AT ALL COSTS!!!