AT&T Uverse Complaint - Boycott AT&T Uverse
SANTA CLARITA, CALIFORNIA -- I am 30 years old and out of my many experiences with customer service, AT&T UVerse is by far the very worst. I don't think it can get any worse unless monkeys ran the phones. I'm not exaggerating.
I called on January 30th, 2009 for cable and internet service. They scheduled me for installation on February 9th, 2009 at noon. So I took time off to be home for the installation (someone over 18 has to be present). February 9th at 1pm, I called them to check on the status of my technician. They repeatedly transferred me to someone else and after 20 minutes, a representative told me they didn't have my apt # so they had to reschedule me. I said, "Why didn't you just call me for it?" I checked to make sure they had my right cell # which they already did. All they could say without any meaning behind it, "Sorry. We have an opening on March 31st." What?!? How did 9 days without internet become a month and 3 weeks???
Not happening. So I called everyday (I would've called Time Warner Cable instead but UVerse is the only one that services my building to my misfortune.)
After 8 phone calls, over an hour of listening to music, 11 transfers to different depts who kept sending me back to the dept that transferred me in the first place, 3 hang ups whenever I asked for a manager, I finally got rescheduled to February 25th.
Guess what? February 25th went by with no technician or installation.
After all this, I've given up. I'd rather drive 5 blocks to the library for internet than give my $$ to UVerse.
Please boycott AT&T Uverse with me.